Delivery & Returns

Delivery

We deliver everywhere in Canada.
We try to process orders in less than 72 hours. Then, Canada Post or Purolator delivery times are:

• Quebec 2-5 business days
• Canada 5-7 business days

Shipping costs are free for Quebec orders of $65 or more ($75 or more for orders coming from other provinces). For orders of $64.99 and less, delivery is $12.99 in Quebec and $14.99 for other provinces in Canada.

Unfortunately, we do not ship internationally.

Returns
Your satisfaction is important to us.
Upon receipt of your order, we encourage you to inspect your new items. All products are exchangeable or refundable within 30 days of receipt of your purchase. If 30 days have passed since your purchase, unfortunately we cannot offer you a refund or exchange.

To be eligible for a return, your item must be new, unused and in the same condition as you received it. It must also be in its original packaging.

To proceed with a return or exchange, it is important to send an email to info@proecolo.com with the details of the product and the reason for the return or exchange.

Shipping costs are not refundable. If you are shipping items valued at more than $ 50, you should consider using a trackable shipping service. We do not guarantee that we will receive your returned item.

Refunds will only be made once your return has been received and inspected. If approved, your refund will be processed and a credit will automatically be applied to your credit card or original payment method.